IT documentation that's already written.

28 ready-to-customize SOPs and runbooks for helpdesks, sysadmins, and MSPs. One 15-minute find-and-replace and your team has a real procedure library.

Get the Mega-Pack — $4.99 Instant download · Word + Markdown + Notion · Free updates forever
🔐 6 identity & access SOPs 🛠 6 troubleshooting runbooks 🚨 4 security responses ⚙️ 8 operations procedures 💻 4 device lifecycles

Written like someone who's worked the queue

🔐 Identity & Access

  • Onboarding & offboarding (with the 15-min emergency path)
  • Password resets with anti-social-engineering checks
  • MFA resets that can't be hijacked
  • Access approvals & shared mailboxes

🛠 Troubleshooting Runbooks

  • VPN · printers · email · Wi-Fi
  • Slow computers, diagnosed in order
  • Teams/Zoom panic tickets
  • Fixed escalation evidence lists

🚨 Security Response

  • Phishing reports & campaign purges
  • Malware + ransomware containment
  • Lost/stolen device clock
  • Severity table & escalation rules

⚙️ IT Operations

  • Patch rings & cadence
  • Backup verification (test restores, not hope)
  • Ticket triage & SLA matrix
  • Outage comms templates · license audits · vendor playbook

Why it's $4.99 (for now)

Comparable packs charge $20 for 11 documents. This is 28 for $4.99 — we're a new shop, priced to earn our first reviews. The price rises when they arrive. Every document: procedure steps, verification checklist, escalation criteria, revision history. Tool-agnostic — Entra or Okta, Intune or Jamf, any ticketing system.

$4.99
28 documents · editable Word + Markdown + Notion
30-day no-questions refund
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5 SOPs Every Small IT Team Is Missing — emergency offboarding, un-hijackable MFA resets, backup tests that prove something, outage comms, and the shadow-IT killer.

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